Scherzer Blog

The White House casts “Consumer Privacy Bill of Rights”

Over two years in the making, and backed by online ad powerhouses such as AOL, Microsoft, Yahoo, and even Google, the Bill of Rights announcement on February 22, 2012 pulls together consumer privacy initiatives of both the Federal Trade Commission (FTC) and the Commerce department. Intended to lead to new legislation that fills the gaps of current U.S. privacy laws, the bill promotes a set of standards for the fair handling of private information based on a set of principles that date back to the early 1970s known as the Fair Information Practices.

The Consumer Privacy Bill of Rights applies to personal information, which means any data, including aggregations of data that is identifiable to a specific individual, and to a specific computer or other device. According to the Administration, this bill will establish codes of conduct and call for strong enforcement, ultimately increasing interoperability between the U.S. consumer data privacy framework and that of its international partners. Below are the bill’s highlights.

Individual control. Consumers have a right to exercise control over what personal data companies collect from them and how they use it.
Transparency. Consumers have a right to easily understandable and accessible information about privacy and security practices.
Respect for context. Consumers have a right to expect that companies will collect, use, and disclose personal data in ways that are consistent with the context in which consumers provide the data.
Security. Consumers have a right to a secure and responsible handling of personal data.
Access and accuracy. Consumers have a right to access and correct personal data in usable formats, in a manner that is appropriate to the sensitivity of the data and the risk of adverse consequences to consumers if the data is inaccurate.
Focused collection. Consumers have a right to reasonable limits on the personal data that companies collect and retain.
Accountability. Consumers have a right to have personal data handled by companies with appropriate measures in place to ensure that they adhere to the Consumer Privacy Bill of Rights.

|Legislation|

Identity theft again tops FTC’s top complaints list for 2011

Identity theft again tops FTC’s top complaints list for 2011

The Federal Trade Commission (FTC) on February 27, 2012 released its list of top consumer complaints received by the agency in 2011. For the twelfth year in a row, identity theft topped the list at 279,156 complaints or 15%. The breakdown for the next nine complaint categories (from a list of 30) is as follows:

Category	Number	Percentage
Debt collection	180,928	10
Prizes, sweepstakes, and lotteries	100,208	6
Shop-at-home and catalog sales	98,306	5
Banks and lenders	89,341	5
Internet services	81,805	5
Automobile-related	77,435	4
Imposter scams	73,281	4
Telephone and mobile services	70,024	4
Advance-fee loans and credit protection/repair	47,414	3

The FTC records the complaints in its Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. Other federal and state law enforcement including the U.S. Postal Inspection Service, the Department of Justice’s Internet Crime Complaint Center, and the attorneys general offices of Idaho, Michigan, Mississippi, North Carolina, Ohio, Oregon, Tennessee, and Washington also contribute to the database content, along with private-sector organizations such as U.S. and Canadian members of the Better Business Bureau, Western Union and Moneygram, and the Lawyers Committee for Civil Rights Under Law.

|Criminal Activity, Educational Series|

CFPB proposal would put larger debt collectors and credit reporting agencies under the same supervision process as banks

The Consumer Financial Protection Bureau (CFPB) on February 16, 2011 announced a
proposed rule to include debt collectors and consumer reporting agencies under its nonbank
supervision program.

Created by the Dodd-Frank Wall Street Reform and Consumer Protection Act, the CFPB is
authorized to supervise nonbanks in the specific markets of residential mortgage, payday
lending, and private education lending. For other nonbank markets of consumer financial
products or services, the CFPB must define “larger participants” by rule, which is due on
July 21, 2012.

Three types of debt collection agencies dominate the market: firms that collect debt owned
by another company for a fee, firms that buy debt and collect the proceeds for themselves,
and attorneys and law firms that collect debt through litigation. A single company may be
collecting through any or all of these activities. Under the proposed rule, debt collectors
with more than $10 million in annual receipts from collection activities would be subject to
supervision. The CFPB estimates that the proposed rule would cover approximately 175 debt
collection firms (or 4% of debt collection firms) which account for 63% of annual receipts
from the debt collection market.

The CFPB’s proposal also takes aim at the largest credit bureaus selling comprehensive
consumer reports, consumer report resellers, and specialty consumer reporting agencies.
Defined as companies that make more than $7 million annually from their consumer
business, the rule would affect 30 companies, and firms like Experian, TransUnion and
Equifax, that account for 94% of the industry’s business.

This is the CFPB’s first in a series of rulemakings to define larger participants. The CFPB
chose annual receipts as the criterion for both debt collection and consumer reporting
because it approximates participation in these two markets.

The proposed rule is open for comment for 60 days after the rule is published in the Federal
Register.

|Dodd-Frank|

Mobile apps may violate Fair Credit Reporting Act

On February 6, 2012, the Federal Trade Commission (FTC) issued warning letters to the marketers of six mobile applications that provide background screening apps that they may be violating the Fair Credit Reporting Act (FCRA.) The FTC said that if the background reports are being used for employment or other FCRA purposes, then the marketers and their clients must comply with the FCRA.

According to the warning letters, the FTC has not made a determination whether the companies indeed are violating the FCRA, but encourages them to review their apps, and their related policies and procedures. The FCRA is designed to protect the privacy of consumer report information and ensure that the information provided by consumer reporting agencies is accurate. Consumer reports are communications that include information about an individual’s character, reputation, or personal characteristics, and are used or expected to be used for purposes such as employment, housing or credit.

Under the FCRA, entities/operations that assemble or evaluate information to provide to third parties qualify as consumer reporting agencies (CRAs.) Mobile apps that supply such information also may qualify as CRAs under the Act. CRAs must take reasonable measures to ensure the user of each report has a ‘permissible purpose’ to use the report, take reasonable steps to ensure the maximum possible accuracy of the information conveyed in the report, and provide users of its reports with information about their obligations under the FCRA. In employment-purpose consumer reports, for example, CRAs must provide employers with information regarding their obligation to give notice to employees and applicants of any adverse action taken on the basis of a consumer report.

|Judgment|

SI case study: “A career in fraud”

A prospective client investigation was ordered on a company and its president, but the preliminary information was enough to reject this individual or any company under his control from the proposed business engagement. Initial court searches uncovered a 2003 criminal misdemeanor conviction for possession of a false identification to be used to defraud. The index did not provide much information and the file was destroyed by the court, so SI’s analyst turned to media sources to dig deeper. Sure enough, one article referenced guilty pleas entered by the subject and his business partner for hiring imposters to take the Series 7 securities brokers’ examination for them. Each was sentenced to a year of probation and fined $5,000. Articles from 2004 reported three civil cases for fraud in jurisdictions where the subject appeared to have no residential history. Follow-up research found that judgments in these lawsuits totaled more than $4.6 million. Several articles also linked the subject to a con artist who had admitted to defrauding ethnic organizations and individuals of $80 million during the late 1990s. And in 2007, the FDIC had executed a settlement agreement with the subject and (the same) business partner after they allegedly failed to seek FDIC approval before making an investment in an unregistered bank holding company. On the whole, this company president had been engaged in fraudulent activities for over a decade and no legal or regulatory action appeared to stop his mode of operation.

|Fraud|

Social media evolving as new platform for investment scams

The Securities and Exchange Commission (SEC) today charged an Illinois-based investment adviser with offering to sell fictitious securities through social media sites. According to the SEC’s Division of Enforcement, Anthony Fields of Lyons, IL, offered more than $500 billion in fictitious securities, and in some instances, used LinkedIn discussions to promote fraudulent “bank guarantees” and “medium-term notes.”

The SEC’s order instituting administrative proceedings against Fields charges that he made multiple fraudulent offers through his two sole proprietorships – Anthony Fields & Associates (AFA) and Platinum Securities Brokers. Fields allegedly provided false and misleading information concerning AFA’s assets under management, clients, and operational history to the public through its website and in SEC filings. Fields also failed to maintain required books and records, did not implement adequate compliance policies and procedures, and promoted himself as a broker-dealer while he was not registered with the SEC.
Also today, in recognition that fraudsters are now turning to new and evolving platforms to peddle their scams, the SEC issued two alerts to highlight the risks investors and advisory firms face when using social media.

One of these alerts, a National Examination Risk Alert titled “Investment Adviser Use of Social Media,” provides staff observations based on reviews of investment advisers of varying sizes and strategies that use social media. The bulletin addresses issues that may arise from social media usage by firms and their associated persons, and offers suggestions for managing the antifraud, compliance, and recordkeeping provisions of the federal securities laws. The alert notes that firms need to consider how to implement new compliance programs or revisit their existing ones to align with the rapidly changing technology.

In the SEC’s second bulletin, an Investor Alert titled “Social Media and Investing: Avoiding Fraud” prepared by the Office of Investor Education and Advocacy, the aim is to help investors be aware of fraudulent investment schemes that use social media, and provide tips for checking the backgrounds of advisers and brokers.

|Fraud, Social Media|

Truth is stranger than fiction: fraud came complete with a fake courtroom and costumed employees

Late last year, the Pennsylvania Attorney General (AG) filed a consumer protection lawsuit against an Erie debt collection company accusing it of using deceptive tactics to mislead, confuse or coerce consumers. The AG called the company’s actions “an unconscionable attempt to use fake court proceedings to deceive, mislead or frighten consumers into making payments or surrendering valuables to the company without following lawful procedures for debt collection.”

According to the lawsuit, the company allegedly used fraudulent civil subpoenas – sometimes served by deputy sheriff impersonators – to summon consumers to its office which included an area referred to as the “courtroom” and was the stage for fictitious proceedings to intimidate consumers into providing access to bank accounts, making immediate payments or surrendering vehicle titles and other assets. The bogus courtroom was set up with furniture and decorations similar to those used in actual courts, including a raised judge’s bench, two tables and chairs in front of the bench for attorneys and defendants, a simulated witness stand, seating for spectators, and shelves with legal books. And in some of the fake hearings, an individual dressed in black was seated as the “judge.” After the staged proceedings, the company’s employees allegedly were dispatched to the consumers’ homes in order to retrieve documents or to compel them to sign payment agreements.

In conjunction with the lawsuit, which seeks restitution for all consumers who have been harmed by the company’s unfair trade practices, the AG filed a petition for, among other remedies, a special and preliminary injunction asking the court to freeze the company’s assets, and prohibit it from engaging in any debt collection. Fast forward to November 2011: the company is now defunct, and the AG’s office is resuming its suit against the former president who several months ago filed for personal Chapter 13 bankruptcy which insulated him from creditors, but not from the Attorney General’s Bureau of Consumer Protection, according to Chief U.S. Bankruptcy Judge Thomas P. Agresti’s ruling.

And there is more. According to published reports, an Erie district judge is suing the publisher of the Erie Times-News, its web server and three reporters for defamation in connection with stories, which allegedly made it appear that he was part of the sham perpetrated by this debt collection agency.

Just like this case, many of the attorney general’s complaints read better than fiction, but these scams are real and cause very real damage to individuals and companies. Many consumers do not realize that state attorney general records are searchable and it is imperative that these records are included in all comprehensive background investigations.

|Fraud|

New California law requires efforts to ensure supply chains are free of slavery

Effective January 1, 2012, California SB657, known as The California Transparency in Supply Chains Act of 2010, will mandate retail sellers and manufacturers doing business in California with annual gross receipts exceeding $100 million to conspicuously and clearly disclose their efforts and policies for ensuring that their supply chains are free from human trafficking and slavery.

The targeted companies are required to make these disclosures on their websites; if a company does not have a website, the information must be provided in writing within 30 days of a consumer request. Although the Act does not mandate any specific language, the disclosure must be easily understood and explain the procedures, if any, that the company has in place, in reference to:

Evaluating and addressing the human trafficking and slavery risks in its product supply chains (disclosure must state whether or not the company is using a third-party to assess these risks);
Requiring direct suppliers to certify that the materials used in the products comply with slavery and human trafficking laws in the countries in which they are doing business;
Conducting supplier audits to evaluate compliance with company standards on trafficking and slavery (disclosure must state whether or not the audits are independent and unannounced);
Maintaining accountability standards and procedures for employees or contractors who fail to meet company standards regarding slavery and human trafficking;
Training employees and managers who have direct responsibility with supply chain management on the mitigation of human trafficking and slavery risks.

While the Act has gained significant attention by California companies, its expansive jurisdictional provisions make it applicable to many large retail sellers and manufacturers that are organized or domiciled outside of California, as the $100 million gross receipts threshold for compliance is based on worldwide sales revenue. And since the threshold is relatively low and set in dollar amounts, it can be as triggered by earning less than 1% of that revenue in the state, owning some property or having even one employee or contractor here (see CA Revenue and Taxation Code Section 23101 for a full definition of “doing business in California.”)

California SB657 is a disclosure law and does not require companies to do things differently, but its deceptive simplicity brings into focus the importance of proactive risk management. And for many companies, it is a call to action to move beyond this law’s mere disclosure compliance and implement or strengthen their risk management programs not only for brand equity protection but also in recognition of their corporate social responsibility.

In our products portfolio, SI offers specialized background investigations for vendor/third-party engagements which include elements and search strategies designed to find, among other criteria, indications or records of slavery and human trafficking in supply chains.

The Act is a disclosure law and does not impose any substantive regulation on supply chain activities. Nor, unlike the “conflict minerals” provisions of the Dodd-Frank regulatory reform law, 9 does it impose any affirmative obligations on companies to perform diligence regarding the existence of slavery or human trafficking in their supply chains. Nonetheless, as a matter of corporate social responsibility as well as public image, companies may wish to consider whether it is appropriate to adopt policies or procedures to mitigate the risk that slavery or human trafficking exist in their supply chains.

|Legislation|

Federal Sentencing Guidelines: a lure to organizational compliance

About 20 years ago, the United States Sentencing Commission (USSC) enacted the Federal Sentencing Guidelines (FSGs) for organizations with the intent to govern the sentencing of companies convicted of federal crimes. The FSGs, which have been amended several times, hold that organizations can act only through agents and, under federal criminal law, generally are vicariously liable for offenses committed by their agents.

A proactive approach to prevent, detect and report illegal and unethical activities can substantially reduce fines and punishment, in some cases up to 95% according to a commentary by the USSC. The USSC specifies that the two factors that mitigate an organization’s ultimate punishment are “the existence of an effective compliance and ethics program, and self-reporting, cooperation, or acceptance of responsibility.” In contrast, the absence of solid compliance mechanisms can increase fines and punishment, as verdict determination is based on “the organization’s involvement in or tolerance of criminal activity, its prior history, violation of an order, and obstruction of justice.”

The compliance incentives provided by the FSGs and the proliferation of new regulations mandate a cultural imperative for ethical and law-abiding conduct by all companies, large and small. High-level attention, leadership and sufficient resources must be dedicated to meet the strict requirements of a compliance program defined by the USSC as “effective.” In its manual, the USSC emphasizes the necessity of strong due diligence to prevent and detect criminal conduct. Among its guidelines, a provision in Chapter 8 notes that:

“The organization shall use reasonable efforts not to include within the substantial authority personnel of the organization any individual whom the organization knew, or should have known through the exercise of due diligence, has engaged in illegal activities or other conduct inconsistent with an effective compliance and ethics program.”

Comprehensive background investigations, whether for employment purposes, evaluation of prospective clients, existing relationships and third-parties, or for other business transactions, are essential for compelling due diligence which actualizes a masterful compliance strategy. Although various committees and officials are calling for a complete review of the FSGs which the 2005 landmark case U.S. vs. Booker held as discretionary rather than mandatory, well-developed compliance programs are here to stay.

Scherzer International is on the forefront of the quick-changing regulations regime with a portfolio of background investigation products designed to facilitate purposeful risk management and compliance protocols. Visit us often at www.scherzer.com as we continuously analyze and test new elements and incorporate them into our products if they have proven value. And stay tuned for a Dodd-Frank regulations product which we will introduce within the next few months.

|Criminal Activity, Educational Series, Judgment|

Epidemic of fake websites is real

Cyber crime experts report that fake websites are proliferating at the rate of 60,000+ per week or over 3,100,000 per year. And the fraudsters’ malicious exploitations are getting bold and more sophisticated, creating sites that are difficult to discern from those of legitimate businesses or organizations. From banks (which make up about 68% of fraudulent sites) to regulators and news reporting agencies, no entity is immune.

Recently, several local and national newspapers reported on a publicity campaign by a public relations company that purportedly set up a fake news site to promote one of its clients, a public entity, with positive articles and press releases “written in the image of real news” by “journalists” who allegedly do not exist. Although Web experts note that it is fairly common for celebrities and private-sector businesses to generate buzz or improve sales through news coverage, open government advocates called this stunt an egregious breach of trust and ethical standards.

The Federal Trade Commission (FTC) issued warnings a few months ago about scam artists exploiting well-known news organizations by setting up fake news sites to peddle their wares. The sites, which usually display logos of legitimate news organizations, promote everything from bogus weight loss products to work-at-home jobs, anti-aging products and debt reduction plans. The FTC cited several investigations that resulted in charges against the fraudsters, saying that many of the websites are owned by marketers and used to entice consumers to click on links to the sellers’ sites. In its case against acai berry supplement peddlers, the FTC disclosed that the sellers paid the marketers a commission based on the number of consumers they lured to their sites. There was no reporter, no studies, no dramatic weight loss, no satisfied consumers who left comments, and no affiliation with a reputable news source. As a rule, the FTC noted, legitimate news organizations do not endorse products.

The FTC itself, and other regulators have not escaped the fraudsters’ blitz. In April 2011, the FTC brought charges against an individual for multiple violations of the Federal Trade Commission Act for misrepresenting his affiliations with federal agencies, including the FTC, misrepresenting that the services advertised on his websites were government-approved, and making deceptive debt relief claims. The FTC alleged that the individual, a Texas-based “lead generator,” set up several websites through which he associated his business with a fictitious government agency – the “Department of Consumer Services Protection Commission” – that appeared to combine two real government entities, the Federal Trade Commission and the Consumer Financial Protection Bureau. Among other charges, the FTC stated that to further these scams, the websites depicted the FTC’s official seal, copied language about the fictitious agency’s consumer protection mission from the FTC’s site, and claimed that the fake agency “monitors and researches” member companies that provide financial assistance to American consumers.

The scammers and their fake websites are also busy abroad. Earlier this month, international news sources reported that Russian fraudsters set up a counterfeit site of a popular five-star hotel, complete with the real hotel’s photographs, room descriptions and services. According to published reports, they also paid a fee to Google to ensure that their bogus site was listed before the hotel’s genuine site. The fraudulent website purportedly came to an abrupt end after, among other disparities, it was discovered that the room rates were advertised in dollars.

Another story about a flagrant website invasion came in October 2011 from Belgrade, where Serbian media reported that a mock-up of the official Nobel Prize website was set up purportedly by political activists to promote their causes and views.

Fraudulent websites appear daily and no industry or organization is beyond these fraudsters’ reach. Scherzer International, a provider of specialized background investigations for business transactions and employment decisions, includes comprehensive website reviews in its reports. We know how to spot scams, exaggerated claims and other red flags.

|Educational Series, Fraud|

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